极客海淘,属于你的购物分享社区
  • 当前位置:最新优惠>网站活动>公告>文章详情

  • 致歉以及美国亚马逊买错礼品卡的退款事宜沟通攻略 2015-06-10 14:44
  • 标签:公告 Amazon退货
  • 今天中午由于工作失误,未能详细阐述美亚销售的礼品卡的产品信息,以致于推送了只能在美国本地店家才能享受到的礼品卡优惠活动到海淘网友中。

    诚恳致歉,并请赐各种鸡蛋。

    虽然美亚的产品说明是礼品卡不退不换,但是由于我们在国内,因为可以理解的原因,完全无法享受到礼品卡的福利。所以,美亚客服是可以全额协助退款的。

    email电子卡,2-3个工作日退款。实体卡,需要发货之后,联系客服并提供运单号来召回货物。美亚收到货物之后,全额退款。

    (现在礼品卡的销售页面虽然是美国商家专享,曾经也有JCPenny等美国电商。如果发现适合海淘的美国电商的礼品卡销售,依然是不错的deal。)

    退款流程如下:

    点击页面Help。



    找到需要更多。



    选择礼品卡订单。



    输入问题的种类和简短说明。



    在线聊天样本:

    Amazon Your AccountAmazon.com
    Message From Customer Service
    Hello,

    Amazon Your AccountAmazon.com
    Message From Customer Service
    Hello,
    Here's a copy of the chat transcript you requested:

    Initial Question: wrong order please help me to cancel.

    09:48 PM PDT Chandra Sekhar(Amazon): Hello, my name is Chandra Sekhar. I'm here to help you today.
    May I have the order number, please?

    09:48 PM PDT me: Hi Chandra
    ok, wait.
    09:50 PM PDT me: there're two orders I misunderstand the product description. xxxx and xxxx
    I thought it was amazon gift card deal
    09:50 PM PDT Chandra Sekhar: Thanks for the order number.
    09:50 PM PDT me: but actually, it's not.
    09:50 PM PDT Chandra Sekhar: Do you want to cancel those two orders?
    09:50 PM PDT me: I am not in the States. So, I can't redeem those cards.
    09:51 PM PDT me: yes.
    09:51 PM PDT Chandra Sekhar: I've checked and see that the order has already entered the shipping process. Unfortunately, we'll not be able to cancel the order right now.

    In this case, I'll provide three options.

    Please contact us, once the order has shipped. We'll contact the carrier and return the item back to us, or please refuse the order once it come for delivery or please return the item back to us for a full refund.

    Please let me know which option do you prefer.
    09:53 PM PDT me: the first one.
    09:53 PM PDT Chandra Sekhar: That's great!
    09:53 PM PDT me: I will contact you once the order has shipped
    09:54 PM PDT Chandra Sekhar: In this case, once the order is ships out we'll contact the carrier with your behalf of high priority.
    09:54 PM PDT me: should I use online chat or just sent email to you?
    09:54 PM PDT Chandra Sekhar: Once we receive the package to the carrier we'll issue a full refund for the orders.
    Once it ships out we'll send a email to your email address.
    09:55 PM PDT Chandra Sekhar: Is that OK?
    09:55 PM PDT me: ok
    how about this one? 104-xxxxx
    09:56 PM PDT me: I've got the email of the gift card, but haven't click the link inside of the email to redeem the card.
    09:58 PM PDT Chandra Sekhar: In this case, I've issued a full refund of $40.00 to your Credit Card.
    09:59 PM PDT Chandra Sekhar: You'll see the refund within 2-3 business days.
    09:59 PM PDT me: wow, it's great.
    09:59 PM PDT Chandra Sekhar: You're welcome. Is there anything else I can do for you today?

    10:00 PM PDT me: So, what i have to do is: once I've got the shipping information of order:104-xxxx. I go to online chat again to let you contact carrier to return the card. is that right?
    10:01 PM PDT Chandra Sekhar: Yes.
    10:02 PM PDT me: ok, thanks a lot.
    10:02 PM PDT Chandra Sekhar: You're welcome. Is there anything else I can do for you today?

    10:03 PM PDT me: that's all. Thanks.

    再次向误导的网友表示歉意,给大家添麻烦了。

    PS:特别致谢__Illidan,及时纠正了问题。
  • sorry.jpg
  • 评论(24)

要回复主题请先登录注册

howardzhou 2015-06-11 13:47

我没明白怎么回事,我也是前几天看到这里推荐,买了50元gift card,之后马上充值到账户了,随后也收到了10$的赠送,刚才试着下单,这60$都可以使用。

0 0
白开水 2015-06-11 02:02

美亚所说的不退不换应该是指已充值的礼品卡余额,至于未使用的错误订单,或者买了未使用,这种礼品卡订单都可以直接给客服发E-mail,简单说明几句不用的原因,用不着找客服聊天。一般很快就能给你取消订单办理退款到信用卡,不用你再做后续操作。一般两三个工作日到账。对于无英语基础的人相当实用

0 0
清晏 2015-06-10 20:23

呵呵,这颗青椒是高标有机的好椒

0 0
dysondai798 2015-06-10 17:07

@大个青椒: 哈哈,没事 人嘛,难免会犯错误 ,加油

0 0
64334581 2015-06-10 17:06

@大个青椒: 都是生活经验啊。 我的刚退完。可惜不能找亚马逊客服问问到底有多少人退了,这样还能验证网站的用户到底有多少。

0 0
大个青椒 2015-06-10 16:49

@dysondai798: 看到好丢太激动了。

0 0
大个青椒 2015-06-10 16:49

@64334581: 好有哲理呢。

0 0
64334581 2015-06-10 16:43

话说回来了,我买了三张50的,下完单就去吃午饭了,回来一看邮箱发现不对了,是其他商家的卡,更奇葩的是我发现我下的是四单,还有一单100美金的。这都是什么和什么呀,不过生活就是要充满各种错误和意外才叫生活呀。

0 0
dysondai798 2015-06-10 16:03

以后要认真核实哦

0 0
大个青椒 2015-06-10 15:52

@路边阿天: 保证不犯。

0 0
我的愿望清单

更多清单

猜你喜欢